Closing the Loop: Customer experience insights.
What's new, what's trending and what's working in the world of customer experience.
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Recent Posts
Going from Lip Service to Real Service
Top Tips for building a Customer Experience (CEM) program
How to stop your customers from leaving you.
Going from buzzword to mission critical: Customer Experience in Telecom
Customer Experinece 101: What you need to know.
The power of text messaging for customer feedback
Rethink your Customer Value Management (CVM) strategies before it is too late.
Customer insight strategy: Think Small.
ResponseTek's 1st Annual Customer Exchange!
Integrating Voice Analytics with ResponseTek's Listening Platform
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Categories
Analysts
Bell
Best practices
Brand
Call Centre
CEM
CRM
CRS's
Current Affairs
Customer Advocacy
EFM
Employees
Executives
Financial Services
Ford
Happy Customers
Hospitality
Market Research
Measurement
Metrics
NPS
ResponseTek
Social Networks
Software
Stories
Strategy
Surveys
Telecoms
Travel
Unhappy Customers
Vancity
Weblogs