Syed's Customer Experience Blog

Insights and observations on the customer experience improvement challenges faced by companies today.

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Recent Posts

  • ResponseTek selected as one of Canada's 20 most innovative companies
  • Synovate & ResponseTek
  • EFM or CIA? the answer is CEM
  • Sorry for the delay.......
  • Getting beyond the honeymoon with NPS
  • The amazing effect of a call for help
  • How do you recognize great service? Meet Frank.
  • The power of text messaging for customer feedback
  • The Perfect Holiday Gift This Year - Great Customer Service
  • Kudos: Amazon.com

Recent Comments

  • invierta proyectos on Apple: Will a drop in innovation improve the customer experience?
  • Jenn_lee_ca on The Perfect Holiday Gift This Year - Great Customer Service
  • UK Software companies on Apple: Will a drop in innovation improve the customer experience?
  • Syed Hasan on What is the role of the Customer Experience Executive?
  • Tak Ishikawa on What is the role of the Customer Experience Executive?
  • Tak Ishikawa on Just say "No!" to pop up web surveys
  • Bruce Temkin on NPS™:New measure, same problems.
  • syed on Experience Story: Bell - Doing the right things but getting it wrong!
  • Colin on Experience Story: Bell - Doing the right things but getting it wrong!
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Archives

  • November 2011
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Categories

  • Analysts
  • Bell
  • Best practices
  • Brand
  • Call Centre
  • CEM
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  • CRS's
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  • Customer Advocacy
  • EFM
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  • Financial Services
  • Ford
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  • Hospitality
  • Market Research
  • Measurement
  • Metrics
  • NPS
  • ResponseTek
  • Social Networks
  • Stories
  • Strategy
  • Surveys
  • Telecoms
  • Travel
  • Unhappy Customers
  • Vancity
  • Weblogs

Categories

  • Analysts
  • Bell
  • Best practices
  • Brand
  • Call Centre
  • CEM
  • CRM
  • CRS's
  • Current Affairs
  • Customer Advocacy
  • EFM
  • Employees
  • Executives
  • Financial Services
  • Ford
  • Happy Customers
  • Hospitality
  • Market Research
  • Measurement
  • Metrics
  • NPS
  • ResponseTek
  • Social Networks
  • Stories
  • Strategy
  • Surveys
  • Telecoms
  • Travel
  • Unhappy Customers
  • Vancity
  • Weblogs

Archives

  • November 2011
  • August 2011
  • July 2011
  • October 2010
  • September 2010
  • August 2010
  • April 2010
  • December 2009
  • September 2009
  • July 2009

More...

Relevant Links

  • CRM Blog
  • Customer Experience Management
  • CustomerThink
  • The ResponseTek Story

People to read

  • Bruce Temkin
  • Colin Shaw
  • Jeanne Bliss
  • Paul Greenberg
  • Seth Godin

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