Closing the Loop: Customer experience insights.

What's new, what's trending and what's working in the world of customer experience.

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Recent Posts

  • Going from Lip Service to Real Service
  • Top Tips for building a Customer Experience (CEM) program
  • How to stop your customers from leaving you.
  • Going from buzzword to mission critical: Customer Experience in Telecom
  • Customer Experinece 101: What you need to know.
  • The power of text messaging for customer feedback
  • Rethink your Customer Value Management (CVM) strategies before it is too late.
  • Customer insight strategy: Think Small.
  • ResponseTek's 1st Annual Customer Exchange!
  • Integrating Voice Analytics with ResponseTek's Listening Platform
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Categories

  • Analysts
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