I have committed the Number One Sin when it comes to writing a blog, NOT BLOGGING!
Not blogging regularly has to be one of the worst things a blogger can do. It seems that it doesn't matter what the quality is of what you write or even if it is relevant, the number one rule is "Write" ! At least you can tell from my absence that I really do write my blog posts and it isn't someone from marketing ghost writing for me. The last six months have been absolutely crazy for everyone involved in the customer experience space and especially for us at ResponseTek. I can make excuses about time, travel schedules and client commitments but I know it doesn't matter in the world of blogging (at least that is the cold hard truth that Anita from our marketing department shared with me). So I am back and I am hoping to avoid another visit from the marketing department heavies at ResponseTek.
Things have really changed in CE over the past 12 months and I really believe we are in a time of transition where voice of the customer programs are moving from the realm of "innovative" and "cool" to something that is becoming accepted best practice. At ResponseTek we have been working with some of the most amazing companies around, that really get customer experience and are pushing the definition of "best practice" further forward almost everyday. Over the coming weeks I will try and give you some insights into what is going on at the bleeding edge of this incredibly exciting space.
Again sorry for the delay i'll make sure it doesn't happen again.
Syed
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